Warranty Policy
✔ Manufacturer Defect Warranty Included with Every Ox Clutch
At Ox Clutch, we take pride in the quality of the products we sell. Every PTO clutch is built to meet or exceed industry standards. Our warranty is intended to provide peace of mind when a manufacturing defect is present – not to create confusion or fine print traps.
Because PTO clutches are installed and used across a wide range of equipment and operating conditions, warranty coverage applies only when a failure is confirmed to be the result of a manufacturing defect.
Warranty Coverage
Every Ox Clutch includes a 13-month manufacturer defect warranty, which consists of 12 months of coverage plus a one-month grace period to allow for delayed installation. This grace period is provided for your benefit and does not reduce the original warranty coverage.
Warranty coverage begins on the purchase date listed on your invoice.
If a clutch is inspected and confirmed to have a defect in materials or workmanship, Ox Clutch will provide a new compatible replacement clutch and installation kit at no cost.
What the Warranty Covers
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- Manufacturer defects in materials
- Manufacturer defects in workmanship
What Is Not Covered Under Warranty
Because clutch performance is influenced by installation, electrical systems, and operating conditions, some failures fall outside the scope of warranty coverage.
The following are not considered manufacturing defects and are therefore not eligible for warranty coverage:
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- Installation-related issues, including improper mounting, incorrect spacing, belt alignment problems, or failure to follow installation or burnishing instructions
- Electrical or charging system issues, including incorrect voltage, amperage, wiring faults, or grounding problems
- Misuse or external factors, including abuse, neglect, or operating conditions outside intended use
- Labor and secondary damage, including installation costs or damage to other components or equipment
These conditions are common causes of clutch failure and are not an indication of a defective product.
When a clutch failure is not eligible for warranty coverage — regardless of when it occurs — customers may still qualify for replacement through the Ox Clutch Lifetime Discount Program.
👉 Learn how the Lifetime Discount Program works
‼️ Before Submitting a Warranty Claim ‼️
To accurately evaluate a warranty claim, installation photos are required before the clutch is removed.
These photos provide important context for our technicians and are used alongside the physical inspection to better understand the events at the time of failure.
Because these photos are a critical part of the evaluation process, warranty claims cannot be reviewed without them.
How to Submit a Warranty Claim
To begin a warranty review, email info@oxclutch.com with the following:
Required Photos (Before Removal)
- Clear photos of the installed clutch
- A profile photo showing belt alignment with the belt installed
Required Information
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- Order number
- Phone number
- Confirmation that the Troubleshooting Guide was completed
- Voltage at the positive clutch wire
- Amperage at the positive clutch wire
- Whether a flat washer or D-Spacer was used
- Distance from the outer bearing mounting surface to the end of the crankshaft (click here for visual)
- Clutch bolt torque (ft-lbs)
- Burnishing method used
- Description of the failure
What Happens After You Submit a Warranty Request
Once we receive your photos and requested information, our team will review the submission to determine whether further troubleshooting is needed. In many cases, installation or electrical issues can be identified at this stage and discussed with you.
If an inspection is required, we will issue an RMA number so the clutch can be sent in for evaluation. Customers are responsible for shipping the clutch to Ox Clutch for inspection, using a carrier and service level of their choice.
Once received, the clutch will be inspected by our technicians. If a manufacturing defect is confirmed, warranty coverage will apply and a replacement will be issued. If the failure is determined to be outside warranty coverage, we will review available options with you, including eligibility for the Ox Clutch Lifetime Discount Program.
Typical inspection time is 2–4 business days after the clutch is received. More complex cases may require additional time, and we will keep you informed throughout the process.
Warranty Limitations
These limitations are standard for manufacturer warranties and help ensure fair and consistent evaluation of claims.
The Ox Clutch warranty applies to the clutch itself only and does not include installation labor or damage to other components.
Ox Clutch is not responsible for incidental or consequential damages, including property damage, equipment downtime, lost time, or delays resulting from clutch failure or service interruption.
No other warranties, express or implied, are provided beyond those outlined in this policy.
For an overview of all Ox Clutch customer service resources, including returns, shipping, and replacement options, visit our Customer Service page.
